In today’s day, customer service is incredibly essential. Customers want to resolve their problems as quickly as possible regarding their products and services, but that’s not always possible. Emails, phone calls and chats all things take employees to man as well as operate. It means that long lines can leave and stack up customers waiting for their turn for hours to be served. But the good news is Artificial Intelligence can solve it.

Artificial Intelligence run Chatbot can help customers with their queries 24*7 and 365-day since they need no human employees to function. This way, customers will be happy to receive service quickly, and employees will also be happy to not have in the long lines.

 

Here is all you should know About Chatbot Integration

 

The chatbot is a big example of the effective implementation of AI. Let us see what Statistic says about Chatbot. It says the global market for Chatbot is expected to reach $ 1.2 billion in 2025. This is no doubt a lucrative figure, approximately 500-million dollars. Moreover, we see Chatbot is almost a significant part of today’s digital reality.

 Chatbot has started implementing for various purposes, especially for the conversation via textual methods between customers and service providers. Previously, you saw how Chatbot has implemented on websites. These days, this technology has replaced customer support. It is helpful for providing detail information for a short period. The best thing is, it works 24×7 and 365 days. If you are in an opposite time zone, it will be able to give you the result instantly.

 

Fascinating Facts about Chatbot

Day by day millions of people all around the globe is discovering the benefits of Chatbot. It is easy to use. It saves customers’ time, energy and money, so it got its personality. Let’s read the fascinating facts about Chatbot.

• Half of the customers like to communicate through chat.
• A large number of people have a positive perception of Chatbot.
• A reliable statistics show almost 61% of consumers believe great customer service. This is not surprising, considering the fact that almost 69% of consumers in Aspect’s research said they communicate with a virtual assistant at least 1-time in a Chatbot builds strong interaction with customers.
• More and more people are interacting via Chatbot for easy and instant customer service.
• People want Chatbot to solve their queries. It is helping brands and businesses with great customer service. That is because 37% of customers open the idea of purchasing items on the social network, in accordance with the HubSpot research. It is expected to grow as more customers are exposed to and adopt the Chatbot.

 

Women Have Higher Expectations of Chatbot

A survey showed that women customers have higher expectations from Chatbot, especially when it comes to 8 customer service tasks. They are:

• Getting basic information about an organization, brands, products or services.
• Confirming a product purchase.
• Seeing whether a product is available at a local shop.
• Confirming bookings, scheduling, changing or tracking a shipment of the products.
• Requesting for a service at a hotel and ordering food for instant delivery.
• Booking a ridesharing pickup with a cab service.

 

Wrapping Up

 In 2020, we will see that Chatbot will be used in mobile applications to create more and more exciting as well as secure UX. The business will continue to improve its Chabot with a focus on streaming customer service and operation because more and more people will use Chatbot via smartphones to do their everyday tasks.