ChatGPT: A Boon or Bane For Indian IT Landscape?

ChatGPT, a next-gen chatbot created by an AI research laboratory, OpenAI, has become the center of discussion since its release in November 2022. This “scary good” (that’s how Twitter CEO Elon Musk describes it) technology gets success in hogging the limelight for many reasons like its capacity to make automated decisions and quickly generate accurate answers to different queries in numerous languages.

However, ChatGPT raised questions about the future of the conventional IT landscape, and whether it’s a boon or bane to the Indian IT sector is a matter of debate! We’ll try to focus on this topic in the following part of the blog and provide an answer.

Is ChatGPT Revolutionizing the Indian IT Landscape?

There’s no doubt that ChatGPT is a game-changer, and Indian IT will use it for years. But at the same time, different studies have not ignored the fact that Indian market share and pricing will be impacted badly due to this generative AI tool, and it will “ deflate legacy services’’. 

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Just a few days after the launch on Nov. 30, 2022 launch, ChatGPT reached the threshold of million users just within 1 month ( December, 5, 2022). And at the start of February this year, chatGPT reached  100 million. Daily visit rate with over 25 million/ day makes it one of the fastest-growing IT services in history!  

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However, the demand for chatGPT will increase significantly in the future. Keeping this in mind, IT giants like Tata Consultancy Services, and Infosys are providing extensive training on AI technologies. When the topic of discussion is whether ChatGPT is the boon or bane for Indian IT, it is not the right time to conclude; it is too early to say.

ChatGPT is in a nascent stage at the moment. And companies can’t rely on it wholly for high-stake projects( at least at this moment). Besides, the success rate of chatGPT in the commercial sector is not clear. And whether it will be a cost-effective alternative to human resources, is also a matter that we will learn over time.

Still being doubtful about the effect of ChatGPT on the Indian IT landscape, most of the leading company owners have maintained an optimistic approach to ChatGPT. Quoting Anurag Sahay, CTO and Managing Director – of AI and Data Science:

 “Overall, the use of language models like ChatGPT has the potential to transform many aspects of the operations of Indian IT companies, making them more efficient, effective, and customer-focused.”

As just said, we are at a very early phase to decide whether this technology is a boon or bane for the IT landscape. But there’s no denying that ChatGPT has impacted the IT landscape in India both in positive and negative ways. Here’s how-

Positive Impact of ChatGPT on the IT Sector

Popular business areas in India, be it customer service, managing social media, lead generation, or ecommerce management are enjoying different advantages of chatGPT. Some of these benefits are:

Quick Responding Time– Quick responding to customers is essential for any business, and chatGPT offers the quickest customer response. By integrating chatGPT into the customer support system, an individualized user experience is possible.

Scalability– Scalable nature of ChatGPT makes it a good option for enterprise-grade businesses. Required updates take place every day that improve this technology’s language creation mechanism. By making the right use of chatGPT, companies can scale their business at a lower rate.

Improved Speed– Hardware and algorithms in chatGPT help in quicker text generation. This quality helps to offer better customer engagement by understanding clients’ needs properly and quickly.

Safety and Security– Indian IT sector has always prioritized this aspect, and chaGPT ensures robust security. By using AI, chatGPT identifies spam, censorship, or hazardous information also that gives the top level of security.

Automation – ChatGPT provides the best solutions to automation issues. Legacy tech modernization is a prime example where the leading IT companies find issues due to a lack of required talents and remain bound to work on age-old technologies.

Negative Impact of ChatGPT in IT Landscape 

When discussing whether it’s a boon or bane for the IT landscape, the disadvantages also need a focus. Some ways how it is badly influencing the IT landscape are mentioned here.

Can’t Handle Complex Queries– Many GPTs are designed to provide the basic answers to the customer queries like FAQs, basic product information, etc. In the future, it will be able to give in-depth answers.

Absence of Empathy- Even being highly advanced, chatGPT is not capable of understanding the customers’ emotions. In many instances, it creates a challenging situation.

Long-Term Consequence of ChatGPT

However, despite those disadvantages, chatGPT will be used at a high rate in the future. Long-lasting consequences of using this technology are:

• ChatGPT will generate content, and if this technology becomes universal, content writing will be more challenging. Content writers will have to work on creating super-unique and flawless content that would prove their expertise and set their content apart from the content generated by the tool.

• Customer service is going to reach a new height without a doubt. It’ll revolutionize the ways of customer interaction. Firms in India, will be able to provide a more responsive and customized user experience. With time, chatGPTs will get smarter. Customized answers analyzing the customer’s question patterns will become possible. Customer issues will be addressed more quickly, which gives them the best user satisfaction.

• Lead generation is necessary to enhance your business ROI. ChatGPT will create more leads by making relevant communication with potential customers and customized messages. Also, customized marketing messages will be provided to clients considering their specific needs.

• Social media is one of the best tricks to keep customers engaged. Indian IT sectors depend a lot on this medium for promoting their business. ChatGPT has the potential of reshaping social media management as well. In future social media presence management, replying to messages and comments will become easier using chatGPT.

Final Words

IT sectors in India can leverage the best benefits of ChatGPT when it’s used wisely and properly. So, if you also think of integrating it into your business, work with AI development companies that can perform this task flawlessly.