How digital transformation is effecting restaurants globally

In the ever-changing modern world, technology plays a broader aspect. It is a vast area that established a mark over the restaurant and food industry substantially. The operation and recycling of new challenges are easier with tech advancement. Building robust agility and adopting evolving protocols and procedures, tech outshines the market. ALT: Technology helps to adopt robust agility, new protocols, and procedures of digitalization.

Therefore, technology investment is a necessity to run a successful restaurant business. Many restaurants, hotels, and other similar genres have already invested in technological advancement. The advanced design protocol and guidelines reflect the change in consumer preference toward digital ordering and off-premises consumption. New prototypes with technology have been unveiled by restaurant chains worldwide.

Read the blog, to learn how technology impacted the restaurant industry. We have outlined the evolution, trends, POS systems, wireless payments, VR, QR codes, and more.

The past Restaurant Industry!

Before understanding the details about the Restaurant industry, let’s start with knowing ‘what is the Restaurant industry?’ A sector that purely targets the provision of food services is restaurants. It is different from the wider food industry. The differentiation comes as it allows customers to eat and order on-premises. So, it includes traditional standalone restaurants, bars, diners, fast-food restaurants, hotels, and other similar genres. This industry is called Horeca, a syllabic abbreviation for hotels, restaurants, and cafes. The citizens of Benelux and Switzerland mainly use this term.

Moving on, previously the restaurant industry was not so adaptive and innovative in digital solutions. In the 18th century, this industry first appeared in France. Slowly, the traditional restaurant concept hit the world. The COVID-19 breakthrough changed the food and beverage industry and forced it to go beyond the traditional market.

Recently, many restaurants have turned to tech and adapted to the new reality.

Shifting in the pre-pandemic state, Domino’s is an example of a restaurant that followed digitalization. Also profited with revenue growth of 160% over the last five years.

Recent evidence posited that the restaurant industry evolved extensively from its previous stage.

The outcome of Technological Advancement in Restaurants

One of the ways that the outcome of technology helped restaurants is by allowing self-ordering systems. The self-ordering system is the process where customers can submit food orders autonomously. This advanced system manages orders easily and reduces customer wait times.

As per the reports, the global interactive kiosk market value reached 26.63 billion U.S dollars. The fact behind this rise is gathered useful customer data, reduces labor costs, and lowers incorrect orders. The reports also suggest that in the future the market will grow.

Now coming back to the Covid-19 period, this feature helped a lot. As a result, the restaurant maintained interaction with customers, ensuring the health and hygiene of both parties. The same occurred due to the contactless payment system.

Some statistics representing the outcome of digitalization:

United States– Country witnessing the highest digital restaurant food delivery growth globally.

The Far East and China– Region with the largest share of the contactless payment market.

220.32bn US- Witnessed by the food technology market worldwide

26.63 bn USD- Witnessed by the interactive Kiosk market revenue globally

130bn USD- Witnessed online food delivery in the global market

15% of online delivery transactions are made through food delivery apps in the U.S.

Among the global markets, U.S online restaurant delivery hit $66.56 billion in 2022. Further, assume that it will hit the market share with $96.37 billion by 2026.

Additionally in 2020, during Covide-19, 13% of entire US restaurants converted to digital food delivery. As per the statista, delivery will grow with 21% of the share of the restaurant market.

The Publicis Sapient’s Digital Life Index also reported that during the Covid period 74% of respondents demanded healthy and safety ranks. Similarly, almost 55% of people demanded contactless technology as the three top influencing restaurant choices.

The statistics perfectly represent that the restaurant industry can bring more revenue in the coming years with maximized and diversified delivery strategy.

How has digital transformation influenced the Restaurant industry?

The advantages of Digital Transformation have affected the restaurant positively. The advantages of digitalization are broadly classified into easier, faster, and more effective communication. It increased mobility with more effective manufacturing techniques.

Two vital ways it influenced the restaurant industry are:

Adaption

Adaptability is highly crucial for restaurants, especially in 2020. The emerging covid period stopped the entire world in one phase. However, digitalization brought technological changes practically overnight. It offered the adoption of various trends in the Restaurant industry.

Mobile Ordering- The lockdown has prevented on-premise ordering. Due to this online order system emerged as a newborn. It is a method of ordering food online through apps or restaurant websites. It ensured quick delivery of food and online ordering from a wide range of restaurants from the comfort of home. It also reduced the wait time for the customers. Even in the quarantine market, business growth was steady.
Online Reviews- Reviews are a must, especially when you order food. The adoption of online reviews has given immense control to consumers. The world fluctuates and a single bad experience can turn away potential visitors. In response, restaurants should maintain service, cleanliness, and food quality. The growing CDC guidelines protect the service providers from further social shaming. Hence, maintaining the CDC guidelines and opening online review gateways are crucial.
New Payment Option- Online payment gateways have made payment modes easier. Payment through a phone app, online portal, or QR code is common in modern days. The virtual payment gateway is safer and also reduces direct contact.
Delivery Apps- It is no lie that smartphones rule the world. Food ordering is convenient with delivery apps. It offers customers thousands of restaurants. From ordering to reviewing, these apps give all the power to the customers. Not only that, GPS tracking is fascinating. People can watch, decide, order, track and pay from the comfort of their homes. The two growing delivery apps adopted by society are Swiggy and Zomato.
Cloud Kitchen- The adoption of a cloud kitchen is vital to calm the altered behavior of customers, foodies, and youth. The growing penetration of digitalization has made virtual restaurants a trend. There are various types of cloud kitchens with which customers can enjoy doorstep delivery. Millions of people are adopting this virtual kitchen and gaining a huge profit. So, no dine-in, no tables, no waiters but good food and happy customers

Operation

Digitized restaurant industry corporations with both physical and online worlds. Technology and companies for restaurant BOH and FOH operations are numerous. The fact is that the operations protect the companies to achieve their desired goals. The three ways technological advancement operation is helping restaurants are:

Digital Food Safety- Who doesn’t love a hot bowl of desired food? The digital food safety operation helps restaurants serve good quality food directly to the customers. It ensures that no food disaster occurs during the delivery. The tech supports fresh food with quick temperature probes, automated temperature monitoring, and food & date labeling for the customers.
Employee Performance- Companies use BOH which is advanced software that ensures the food served is accurate, and service friendly. It boosts employee performance effectively.
Team Accountability– It is the technological advancement that holds the team accountable. No matter what they serve, the entire team remains accountable. It thus enhances team spirit and works ethics.

Emerging tech trends in the restaurant industry

The Tech trends in the restaurant industry light up the importance of technology. It broadens the scope of this industry. If you want to establish a name in this industry you can integrate the following trends:

Cloud-based POS system- In the modern world, a Cloud-based POS system holds major importance. This point-off-scale system utilizes cloud technology to store data and deploy. These are mainly offered by third-party service providers like the SaaS model. It allows remote access and a wide variety of users on the social platform.
Digital Kitchen- It provides many benefits like printed tickets, handwritten displays, and many more. Effectively, it connects to the point-of-sale (pos) systems. In response, orders are directly visible on the screen. Customers track the order history, charges, delivery times, and other inventory data with ease.
Restaurant Chatbots- Yes, chatbots are an example of showing AR technology presence in the restaurant industry. It is the bot that communicates like humans. Curating 24*7 services, these are extremely valuable.
Online Payments- The 2022 technological trends have opened up online payment gateways. It ensures direct payment with the help of debit cards, credit cards, net banking, or payment apps like Google, Paytm, and more.
QR Code Adoption- The QR codes allow easy access, Customers while scanning the QR code of a store can witness the restaurant menu, can pay bills, and more.
Augmented Reality- It is an experimental phase that arguably grows in the modern technological world. However, it is a feasible technology. For instance, it allows the usage of physical and virtual menus together. It allows the customers to conveniently order the food.
Air Purification System- In the ramification of Covide-19, businesses are all way concerned about their customer’s safety. The air purification technology revokes all the dirt and pollutants from the air and makes the surroundings fresh. Restaurants with dine-out facilities use this technological trend. Customers get pure hygiene with this.
Online Inventory Tracking- People can track the time taken by the restaurant for delivery. It is an impeccable trend that allows you to stay updated.

How is Techno Exponent helping the restaurant industry?

Tailoring various benefits, Techno Exponent advocated as an award-winning IT company. It offers advanced solutions to specific industries. Similarly, the restaurant industry is not an exception.

Techno Exponent includes IT expert developers who build hybrid mobile apps and faster websites for your Industry. We design, develop, manage, and integrate various technologies and boost your business growth. We understand the technological trends and advancement and perform as per that. Our developers first identify your market value and then use tech to boost your position. Some of the areas we build and perform for your restaurant industry reach include:

Mobile Apps – Our industry experts are skilled with React Native, Flutter, Node.JS, and more. We help you develop Tailor made mobile apps for your restaurant business. No matter what kind of dining establishment you have, the app-based function will serve your restaurant and its objectives. The mobile we develop offers the following benefits:

With location-based push notifications, you can better target potential dinners.
Renewed client loyalty and increased dining frequency.
Easy pickup and delivery options with channels.
No call instant table reverse guaranteed.
Ordering Food Online
Contactless payments

So get hands-full expertise and build your restaurant industry. Hire React Native, Hire Flutter, and Hire node.js developers.

User Analytics – The apps help to analyze your customer’s requirements and satisfaction. We build a feature called analytics from where the owners can easily scrutinize their customers.
Website Building- We build websites with cutting-edge technologies which will satisfy your business needs. With a high-quality user interface, Attractive designs, and trending functionalities, we offer the best-performing website. We know the taste of your audience, so your priority is our priority.
Marketing- we have a dedicated team of highly experienced marketers who can help your business to grow using user-focused and data-driven marketing. With different marketing techniques like Social Media, PPC, SEO, and Local SEO. We know how to reach your potential customers, how to communicate with your audience, and lastly how to convert them. Every Industry needs a different approach and that is our specialization.
Customized Solutions- We offer customized solutions to our clients based on their specific needs. As per one of our client’s requirements, we developed an online food ordering facility while dining in the restaurant. We created QR scans so that the customers can easily access the menu and order and pay for their desired dishes. Yes, it is a unique gateway but effective in the digitalized global platform.

One of the examples of the Restaurant industry we helped is Smartending. Visit the app to know more Visit: https://smartending.app/

Or you can download the app with 👉 https://bit.ly/3zXTliF

If you want to establish a digital transforming career for your business choose us now.

Conclusion

Technological advancement curated new ways for all industries. Since the invention of smartphones, computers, and internet-connected billions of people, tech outcomes are highly positive and abundant. Not only the restaurant industry but other industries also emerged in the global world. Now the restaurant industry has become a model for Digital Transformation.

With the introduction of digitalization in the restaurant industry, efficiency was enhanced and customers’ demands were more easily satisfied.

Choose experts meticulously so that you can also compete in the vast growing restaurant industry. The global competition is high, and tech experts can protect you from drowning.